Account Manager

Job Overview

SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce.

Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews - ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape.

Job Description

You’ll play a critical role in driving revenue expansion by executing renewal strategies, negotiating contracts, and ensuring a smooth, timely process from proposal to signature.

Responsibilities: Build and execute account plans to drive growth and retention across SOCi’s commercial multi-location customer base. Cultivate deep, long-term relationships with executive stakeholders and decision-makers within your accounts.

Act as a trusted advisor, ensuring clients maximize value from SOCi’s platform and services. Represent SOCi at customer-facing events, industry conferences, and strategic account reviews.

Serve as a subject matter expert on localized marketing at scale, helping clients solve complex challenges with SOCi solutions. Partner cross-functionally with customer success, product, and marketing to deliver exceptional customer experiences.

Identify upsell and cross-sell opportunities to expand SOCi’s footprint within existing accounts. Use SOCi’s internal tech stack (CRM, enablement, marketing tools) to manage your business effectively and track client health.

Key Responsibilities

• Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done - intelligently, consistently, and at scale.
• About the role: We’re looking for a results-driven Account Manager to focus on expanding and retaining revenue within our existing client base.
• This role partners closely with our Customer Success Managers, who own day-to-day client relationships, to identify growth opportunities and manage all aspects of upsell and renewal negotiations.
• Responsibilities: Build and execute account plans to drive growth and retention across SOCi’s commercial multi-location customer base.
• Partner cross-functionally with customer success, product, and marketing to deliver exceptional customer experiences.
• Use SOCi’s internal tech stack (CRM, enablement, marketing tools) to manage your business effectively and track client health.
• Deliver compelling business cases and presentations that articulate the ROI of SOCi to client executives.
• Remain adaptable as client needs evolve, supporting additional initiatives as required.

Required Skills and Qualifications

• Partner cross-functionally with customer success, product, and marketing to deliver exceptional customer experiences.
• Remain adaptable as client needs evolve, supporting additional initiatives as required.
• Required Skills & Experience 5+ years of experience in a quota carrying Account Management or Sales role preferably in a B2B or SaaS environment.
• Highly organized and detail-oriented, with experience managing multiple deals simultaneously.
• Multi-location brands experience and existing industry contacts/relationships preferred.
• Experience working in a fast-paced entrepreneurial environment.
• Salesforce or equivalent CRM experience.
• Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.

Benefits and Perks

• What SOCi Provides to You Comprehensive Benefits Package (full-time permanent, non-contract roles only) Health insurance plans, dental, and vision Wellness incentives 401(k) plan with employer match Flexible Work Environment (full-time, non-contract roles only) Flexible paid time off Quarterly wellness days Paid holidays Unique employee engagement programs Empowering Career Growth and Success What’s Important at SOCi Led by a team of industry experts, SOCi is leading the pack in agentic marketing for multi-location brands.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

SOCi is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.