Client Success Manager (Small-Market)

Job Overview

What you’ll be part of Garner is on a mission to transform the U. S. healthcare system - and we’re the only proven player doing exactly that.

We partner with employers to redesign how healthcare works: applying 550+ proprietary clinical metrics across 80+ specialties to a dataset of 320M+ patients to identify the best-performing doctors, then using compelling incentives to steer members to the care that helps them get healthier, faster.

Job Description

The result is a rare “win win” - better care and lower costs for both members and employers. In just five years, our work has helped over 2. 5 million people access higher-quality care and saved $1B in healthcare costs.

We recently raised our Series E and have doubled five years running. If you've ever wanted your work to solve a problem that touches every person in this country, this is the opportunity to do exactly that.

You'd be joining a team fundamentally reimagining healthcare in the U. S. - and using AI to scale that impact further and faster than anyone else can. About the role: We are seeking an exceptional Client Success Manager to join our Client Success team.

This role will report to the Director of Client Success (small-market). The Client Success Manager plays a critical role in driving engagement, satisfaction, and retention across a high-volume small-market book of business (250 lives and below).

As the primary owner of day-to-day client and broker relationships, this role ensures clients realize ongoing value from Garner while proactively identifying risks and opportunities across the portfolio.

Key Responsibilities

• About the role: We are seeking an exceptional Client Success Manager to join our Client Success team.
• The Client Success Manager plays a critical role in driving engagement, satisfaction, and retention across a high-volume small-market book of business (250 lives and below).
• By combining strong relationship management with disciplined execution and cross-functional partnership, this role directly impacts client success and long-term retention.
• Where you will work: Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ.
• What you will do: Own and manage small-market client and broker relationships across a high-volume book of business (50–75 accounts), ensuring a consistently high-quality client experience.
• Deliver an exceptional client experience by executing key workflows, monitoring account health, and proactively addressing risks.
• Develop and execute engagement plans aligned to client goals, ensuring timely delivery of all initiatives and commitments.
• Manage multiple concurrent client projects with strong attention to detail, maintaining clear timelines, priorities, and deliverables.

Required Skills and Qualifications

• What you will do: Own and manage small-market client and broker relationships across a high-volume book of business (50–75 accounts), ensuring a consistently high-quality client experience.
• Deliver an exceptional client experience by executing key workflows, monitoring account health, and proactively addressing risks.
• The ideal candidate has: 3+ years of experience managing a large, high-performing B2B book of business, with a proven track record of driving engagement, client satisfaction, and NRR; preferably in the healthcare and benefits industry.
• Exceptional project management and organizational skills, with the ability to manage competing priorities and execute with precision and strong attention to detail.
• Strong executive presence and communication skills (both written and presentation), with a proactive, solutions-oriented approach and a passion for delivering an outstanding client experience in a fast-paced environment.
• Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws.

Benefits and Perks

• The ideal candidate has: 3+ years of experience managing a large, high-performing B2B book of business, with a proven track record of driving engagement, client satisfaction, and NRR; preferably in the healthcare and benefits industry.
• In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health and more.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Garner Health is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.