AI Operations Lead, Toast IQ

Job Overview

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

About the Role: Toast IQ is our agentic platform for local business: a growing set of specialized AI agents and capabilities designed to take real work off an operator’s plate, from driving demand and managing labor to optimizing the back office.

Job Description

This is a highly cross-functional, hands-on leadership role. You will work directly with the VP of Product for Toast IQ, partnering across product, design, engineering, marketing, sales, and support to bring the vision of Toast IQ to life.

Success will require strong judgment, exceptional communication, and the ability to personally drive ambiguous work to completion. A day in the life (Responsibilities) Create visibility across Toast’s broader AI efforts and run portfolio ops.

Connect work happening across the agent portfolio and other AI initiatives. Share learnings, identify opportunities to reuse capabilities, and surface key decisions.

Maintain visibility into ownership, sequencing, dependencies, key decisions, risks, progress, and enablement. Build Toast’s AI presence.

Partner with product, design, engineering, and marketing to make Toast’s AI products, technical insights, customer outcomes, and talent more visible through launches, customer stories, product and engineering content, and social channels both internally and externally.

Key Responsibilities

• As we expand this portfolio across multiple lines of business, we need to ensure that what we build comes together as a coherent platform, reaches the market effectively, and produces meaningful customer and business impact.
• The AI Operations Lead will help build and run the operating system that connects AI strategy to execution and market impact.
• You will help shape how our AI portfolio comes together, is launched, and adopted, building the operating engine that brings this experience to life, and turning customer, market, and technology signals into better product and commercial decisions.
• This is a highly cross-functional, hands-on leadership role.
• You will work directly with the VP of Product for Toast IQ, partnering across product, design, engineering, marketing, sales, and support to bring the vision of Toast IQ to life.
• A day in the life (Responsibilities) Create visibility across Toast’s broader AI efforts and run portfolio ops.
• Build Toast’s AI presence.
• Partner with product and business leaders to define target customers, priority use cases, positioning, packaging, sequencing, and launch plans across Toast’s AI portfolio.

Required Skills and Qualifications

• You will help shape how our AI portfolio comes together, is launched, and adopted, building the operating engine that brings this experience to life, and turning customer, market, and technology signals into better product and commercial decisions.
• 5+ years of experience in product operations, business operations, go-to-market strategy, or product marketing, with experience working alongside product and engineering teams.
• Strong analytical skills and experience defining the measures that indicate whether a launch is working.
• You recognize what matters, make defensible decisions, surface the right questions, and personally drive work to completion What will help you stand out (Nonessential Skills/Nice to Haves) Experience bringing AI/ML, agentic, platform, or other rapidly evolving technical products to market.
• Experience building a launch, commercialization, or adoption motion.
• Experience in a startup or high-growth environment where the role required significant range and adaptability.
• Experience developing customer proof, product demonstrations, or technical thought leadership.
• Vertical SaaS, SMB, or restaurant and hospitality technology experience.

Benefits and Perks

• Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry.
• Learn more about our benefits at .
• In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Toast is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.