AI Strategist

Job Overview

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage.

Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel.

Job Description

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the Role: As an AI Strategist, you are the embedded AI leader for our customers.

You connect what customers are saying in their conversations, what their business needs most, and what Cresta's AI can do, then turn that into a prioritized plan and measurable results.

You identify where automation and augmentation will deliver the most value, build the roadmap, and make sure the work ships and pays off. You will not be building AI Agents from scratch.

Our Forward Deployed Engineers and Forward Deployed Product Managers create and deploy them.

Your focus is on making deployed AI better: finding the next opportunity, optimizing what is already live, piloting new Cresta capabilities, and proving the business impact.

Key Responsibilities

• The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
• Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia.
• Cresta’s leadership includes some of the leading minds in AI today.
• Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
• Come build that future at Cresta.
• About the Role: As an AI Strategist, you are the embedded AI leader for our customers.
• You identify where automation and augmentation will deliver the most value, build the roadmap, and make sure the work ships and pays off.
• You will not be building AI Agents from scratch.

Required Skills and Qualifications

• Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage.
• The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
• Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
• What You'll Do: AI Strategy and Roadmap Identify automation and augmentation opportunities across the customer's contact center and wider customer experience operation.
• What We're Looking For: Experience: 5+ years in technology consulting, strategy, product, analytics, implementation, or customer success roles, ideally with AI or LLM-first products.
• Strategic and commercial skills: A track record of building roadmaps, prioritizing by ROI, and writing business cases that senior stakeholders approve.
• Analytical approach: Strong data skills.
• Technical understanding: Working knowledge of how LLM-based AI agents function, including prompts, tools or function calling, and retrieval-augmented generation.

Benefits and Perks

• Bonus Points: Familiarity with customer support and contact center operations, including metrics such as AHT, FCR, containment, and QA Experience with conversation intelligence, speech analytics, or voice-of-customer programs Background in management consulting, product management, or forward deployed roles Experience in a startup or high-growth SaaS environment Comfort with SQL or a BI tool for self-serve analysis Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: Comprehensive medical, dental, and vision coverage with plans to fit you and your family Flexible PTO to take the time you need, when you need it Paid parental leave for all new parents welcoming a new child Retirement savings plan to help you plan for the future Remote work setup budget to help you create a productive home office Monthly wellness and communication stipend to keep you connected and balanced In-office meal program and commuter benefits provided for onsite employees Compensation at Cresta: Cresta's approach to compensation is simple: recognize impact, reward excellence, and invest in our people.
• In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
• OTE Range: $150,000 to $200,000 + Offers Equity Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Cresta is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.