Associate Renewals Manager

Job Overview

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation.

More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

Job Description

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact.

GitLab is where careers accelerate, innovation flourishes, and every voice is valued.

Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data.

Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

Experience with DevOps, software development lifecycle, or application development is a plus. You share our values, and work in accordance with those values.

Key Responsibilities

• Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
• Co-create the future with us as we build technology that transforms how the world develops software.
• Associate Renewals Manager Responsibilities Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction.
• Execute the renewal process to ensure ARR is retained or expanded Evaluate license usage and complete the true-up requirements Understand and align customer’s business needs and goals to generate renewal quotes Provide renewals adminstration support to Renewals Managers, and Account Executives Ensure that renewals are closed on a timely basis Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval Associate Renewals Manager Requirements Related sales or related customer experience (examples SDR, BDR, sales ops, deal desk, customer service, CSM) Demonstrated progressive experience with B2B software sales Experience with subscription GTM approaches for customer success management and renewals Effective communicator, strong interpersonal and collaboration skills Motivated, driven and results-oriented Strong negotiation, presentation and closing skills Preferred experience with technical products.
• How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement.

Required Skills and Qualifications

• Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
• Execute the renewal process to ensure ARR is retained or expanded Evaluate license usage and complete the true-up requirements Understand and align customer’s business needs and goals to generate renewal quotes Provide renewals adminstration support to Renewals Managers, and Account Executives Ensure that renewals are closed on a timely basis Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval Associate Renewals Manager Requirements Related sales or related customer experience (examples SDR, BDR, sales ops, deal desk, customer service, CSM) Demonstrated progressive experience with B2B software sales Experience with subscription GTM approaches for customer success management and renewals Effective communicator, strong interpersonal and collaboration skills Motivated, driven and results-oriented Strong negotiation, presentation and closing skills Preferred experience with technical products.
• Experience with DevOps, software development lifecycle, or application development is a plus.
• How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement.
• Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification.

Benefits and Perks

• How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

GitLab is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.