Care Coordinator - Nebraska

Job Overview

Job Title: Care Coordinator - Nebraska Department: Product Delivery About the Role : The Care Coordinator supports customers by using the Unite Us Platform and providing the support and guidance needed to deliver high-quality Care Coordination.

Care Coordinators are platform experts who interact directly with clients seeking services and with the partners that provide resources and support to Care Coordination customers’ clients.

Job Description

Care Coordinators conduct client needs assessments and assist clients in identifying social determinants of health resources to meet their needs.

Care Coordinators also follow up with clients and resources to ensure identified needs are addressed and resolved.

Conduct intake and needs assessments for clients seeking assistance.

Key Responsibilities

• Job Title: Care Coordinator - Nebraska Department: Product Delivery About the Role : The Care Coordinator supports customers by using the Unite Us Platform and providing the support and guidance needed to deliver high-quality Care Coordination.
• Care Coordinators are platform experts who interact directly with clients seeking services and with the partners that provide resources and support to Care Coordination customers’ clients.Care Coordinators conduct client needs assessments and assist clients in identifying social determinants of health resources to meet their needs.
• Care Coordinators also support Network Health Monitoring by combining platform expertise, referral support, and data-informed insight to help strengthen coordinated care networks and improve community outcomes.
• This includes monitoring network activity, reviewing key performance indicators, identifying referral trends, supporting partner responsiveness, and flagging potential gaps or barriers that may impact care coordination across healthcare providers, government agencies, and community-based organizations.
• Monitor customer and partner referrals to support timely action, appropriate outcomes, and successful client connection to services.
• Network Relationship Management & Network Health Monitoring Build and maintain working relationships with CBOs and other providers on the Unite Us platform, serving as a trusted point of contact and a resource for the network.
• Provide supportive, constructive feedback to CBOs serving Care Coordination clients to ensure network standards are met.
• Own Network Health Monitoring responsibilities: identify referral trends, partner responsiveness concerns, service gaps, and workflow barriers that could impact care coordination outcomes.

Required Skills and Qualifications

• By combining on-the-ground care coordination with network-level visibility, Care Coordinators surface insights that improve referral outcomes, strengthen network performance, and enhance the experience for clients, customers, partners, and internal teams.
• Care Coordinators contribute to cross-functional work groups and projects, and help identify opportunities to improve efficiency and enhance the Care Coordination experience for clients and teammates alike.
• Using data from Unite Us' proprietary social connector/population insights tools, proactively reach out to clients identified as likely having social or health-related needs, conduct screenings, and connect them with resources, such as housing, transportation, health, employment, benefits, financial assistance, and other services Referral & Care Coordination Connect clients with the most appropriate services based on individual needs, eligibility, and geographic preference, informed by first-hand knowledge of the provider network, not just a generic resource list.
• Correspond directly with service providers to facilitate a seamless experience for clients navigating services.
• Platform & Subject-Matter Expertise Continuously expand knowledge of national and local community resources, services, and programs to deepen understanding of community needs and build relationships with other users of the Unite Us platform.
• Relevant experience and skills will be prioritized.
• Board-certified case manager (CCM®) or the ability to obtain certification is a plus Bilingual Spanish a plus Experience Experience in a Care Coordinator, Care Navigator, case management, community health worker, social work, or related role preferred Experience navigating social services, coordinating referrals, or supporting clients in areas such as housing, transportation, health, employment, benefits, financial assistance, or related needs preferred Experience monitoring referrals, following up with service providers, identifying service gaps or barriers, and supporting timely client connection to resources Preferred: Experience reviewing referral activity, partner responsiveness, network trends, or other performance indicators to support network health, customer goals, and care coordination outcomes Our Mission: Unite Us’ mission is to unlock the potential of every community.
• They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families.

Benefits and Perks

• What You'll Do : Client Intake, Outreach & Screening Follow contractual requirements for Care Coordination customers' clients seeking assistance in areas such as housing, transportation, health, employment, benefits, financial assistance, and other services.
• Using data from Unite Us' proprietary social connector/population insights tools, proactively reach out to clients identified as likely having social or health-related needs, conduct screenings, and connect them with resources, such as housing, transportation, health, employment, benefits, financial assistance, and other services Referral & Care Coordination Connect clients with the most appropriate services based on individual needs, eligibility, and geographic preference, informed by first-hand knowledge of the provider network, not just a generic resource list.
• Conduct follow-up with clients and service providers to confirm receipt of services/benefits, and, where applicable by contract, work with clients toward their health goals to ensure recommended actions are completed.
• Identify and promote opportunities for improved efficiency or other enhancements that benefit the Care Coordination team at large.
• Board-certified case manager (CCM®) or the ability to obtain certification is a plus Bilingual Spanish a plus Experience Experience in a Care Coordinator, Care Navigator, case management, community health worker, social work, or related role preferred Experience navigating social services, coordinating referrals, or supporting clients in areas such as housing, transportation, health, employment, benefits, financial assistance, or related needs preferred Experience monitoring referrals, following up with service providers, identifying service gaps or barriers, and supporting timely client connection to resources Preferred: Experience reviewing referral activity, partner responsiveness, network trends, or other performance indicators to support network health, customer goals, and care coordination outcomes Our Mission: Unite Us’ mission is to unlock the potential of every community.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Unite Us is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.