Chargeback Operations Intern

Job Overview

About Sezzle: With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible.

We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values.

Job Description

About the Role: We are seeking a talented and motivated Chargeback Operations Intern who is best in class with a high IQ plus a high EQ.

This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement.

Analysts will also make recommendations to our management on how to improve and scale our processes. We are looking for a teammate who can work full-time Monday through Friday between 9:00 am - 5:30 pm - Central Time. This will be a paid internship.

What You'll Do: Investigate disputed credit card, debit card, and ACH transactions and take suitable action to resolve those disputes within the allowed timeframes.

Key Responsibilities

• As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey.
• If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!
• As a Chargeback Operations Intern , you will be responsible for analyzing and responding to card and ACH disputes filed against Sezzle.
• Working closely with our fraud/risk team and our customer disputes team, you will navigate issues on a case by case basis to determine the best course of action to help our customers get unstuck.
• Analysts will also make recommendations to our management on how to improve and scale our processes.
• You are continually raising the bar and driving those around you to deliver great results.
• You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion.

Required Skills and Qualifications

• About Sezzle: With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible.
• If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!
• Learn and maintain strong domain knowledge of the world of fraud including prevention techniques and technologies.
• Demonstrated experience working with Claude or equivalent large language model tools is required; candidates must be comfortable leveraging AI to enhance productivity, research, and communication.
• What We Look For: Experience in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment Attention to detail and ability to multitask Excellent problem-solving and analytical skills Strong business judgment and communication skills Ability to self-start and work with minimal supervision after training About You: You have relentlessly high standards - many people may think your standards are unreasonably high.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Sezzle is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.