Claims Team Manager, Workers Compensation

Job Overview

In order to deliver an exceptional customer experience, a leader creates a culture of engagement by inspiring passion in others. A leader explores opportunities to continuously improve within a constantly changing environment.

A leader challenges each team member to exceed expectations while developing professionally. A leader understands the vision of Liberty Mutual and can translate how their team’s work connects to that vision.

Job Description

Leads and actively contributes to a culture of continuous improvement and ensures utilization of tools and behaviors within the Liberty Management System to foster critical thinking and innovation around problem solving and development of standard work.

Responsible for building and maintaining internal and external customer relationships. Serves as a primary point of contact for agents, brokers and policyholders.

Key Responsibilities

• In order to deliver an exceptional customer experience, a leader creates a culture of engagement by inspiring passion in others.
• A leader explores opportunities to continuously improve within a constantly changing environment.
• A leader challenges each team member to exceed expectations while developing professionally.
• A leader understands the vision of Liberty Mutual and can translate how their team’s work connects to that vision.
• A leader confidently communicates what extraordinary claim service looks like and empowers their team to achieve superior result.
• Liberty Mutual has an immediate opening for a Claims Team Manager who will lead a team of Claims Specialists who manage a portfolio of Workers Compensation claims, for a dedicated account, to achieve the best possible outcomes and deliver an exceptional customer experience.
• In this role, the Claims Team Manager contributes to the organization’s success by developing talented employees, creating a work environment where employees feel appreciated, and exploring opportunities to continuously improve and adapt to a changing environment.
• Responsibilities: Supervises the day-to-day operations for the claims staff by establishing priorities, scheduling and assigning work, and coaching employees in reviewing, analyzing, investigating, negotiating and settling claims in compliance with Claims Quality Standards.

Required Skills and Qualifications

• In order to deliver an exceptional customer experience, a leader creates a culture of engagement by inspiring passion in others.
• Liberty Mutual has an immediate opening for a Claims Team Manager who will lead a team of Claims Specialists who manage a portfolio of Workers Compensation claims, for a dedicated account, to achieve the best possible outcomes and deliver an exceptional customer experience.
• The selected person must reside in a West Coast state and has twice a month in office requirements if the selected candidate lives within 50 miles of a claims office.
• Creates a high performing, results-oriented staff through candidate selection, onboarding, ongoing development, and managing individual performance with regular coaching focused on behavior and technical skill sets.
• Qualifications Advanced knowledge of Workers Compensation claims investigation preferred along with loss assessment, reserving, insurance legal and regulatory environment, litigation and fraud awareness.
• Several years of CA Workers Compensation claims experience is a must.
• Knowledge and capabilities typically acquired through a BS/BA degree (or equivalent) and at least 6 years of related experience.
• Must be able to obtain necessary insurance licenses and/or certifications as needed.

Benefits and Perks

• Qualifications Advanced knowledge of Workers Compensation claims investigation preferred along with loss assessment, reserving, insurance legal and regulatory environment, litigation and fraud awareness.
• Must be able to obtain necessary insurance licenses and/or certifications as needed.
• Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
• This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups.
• We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.
• To learn more about our benefit offerings please visit: Liberty Mutual is an equal opportunity employer.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Liberty Mutual is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.