Client Enablement Lead

Job Overview

Alloy is where you belong! Alloy is the AI-powered identity and fraud prevention platform that accelerates onboarding, stops fraud, and scales compliance across the customer lifecycle so financial organizations can grow without limits.

More than 900 of the world's leading financial institutions and fintechs trust Alloy for smarter risk management that drives growth.

Job Description

Through our values: Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc.

Magazine’s Best Workplaces , Forbes America’s Best Startup Employers , Best Fintech to Work for by American Banker , year after year. Check out our investors and read more about us here .

Today, enablement is spread across multiple repositories and handled one-to-one by delivery teams, with inconsistent results. Only a handful of sophisticated and adventurous clients currently achieve a moderate amount of self-sufficiency.

This leader owns customer enablement across Alloy. This is not a technical writing role.

Key Responsibilities

• More than 900 of the world's leading financial institutions and fintechs trust Alloy for smarter risk management that drives growth.
• About the team Alloy’s platform is complex and managed with high-touch support from Alloy’s Technical Solutions team.
• Customers that would like to ‘self-serve’ often struggle to build a clear mental model of how Alloy works and why, falling back to Alloy’s support teams to complete even simple tasks.
• Today, enablement is spread across multiple repositories and handled one-to-one by delivery teams, with inconsistent results.
• This leader owns customer enablement across Alloy.
• It is a role that builds and runs the program behind enablement: capturing knowledge continuously, packaging it for the right audience at the right moment, running hands-on customer training sessions, and measuring what works.
• The Customer Enablement Lead will report to the VP of Product Design.
• The Enablement Lead will form strong cross-functional connections with the Support, Delivery, Technical Success, Product Marketing, and Product Operations teams to ensure customers have a seamless and supported experience as they go live and as we release new features.

Required Skills and Qualifications

• It is a role that builds and runs the program behind enablement: capturing knowledge continuously, packaging it for the right audience at the right moment, running hands-on customer training sessions, and measuring what works.
• The Enablement Lead will form strong cross-functional connections with the Support, Delivery, Technical Success, Product Marketing, and Product Operations teams to ensure customers have a seamless and supported experience as they go live and as we release new features.
• Who we’re looking for Must-haves: 7+ years in customer education, enablement, or training, including building a customer enablement program from the ground up.
• Experience enabling customers on a technical, API-driven B2B SaaS product, with the depth to learn complex workflows and teach them clearly.
• Experience influencing Product, Support, Delivery, and Marketing partners without direct authority.
• The judgment to tell when a customer problem needs content, a training, or a product fix, and the writing skills to make the case.
• Experience structuring knowledge bases for AI support agents or chatbots.
• Hands-on experience with LMS, documentation, or in-product guidance tools.

Benefits and Perks

• In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package.
• Benefits and Perks Unlimited PTO and flexible work policy Employee stock options Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options 401k with 100% match up to 4% of annual employee compensation Eligible new parents receive 16 weeks of paid parental leave Home office stipend for new employees Annual Learning & Development annual stipend Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health Hybrid work environment: Local employees are expected to work Tuesdays through Thursdays from our HQ in Union Square, Manhattan.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Alloy is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.