Client Success Manager

Job Overview

Rithum ™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences.

We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Job Description

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV.

You build consultative relationships, drive adoption and value realization, manage client health and renewals, and identify growth opportunities. You work across Rithum to align client priorities with our capabilities and deliver measurable business outcomes.

Rithum empowers employees across all roles to leverage AI and technology to work smarter, move faster, and create scalable ways of working.

Responsibilities Client Outcomes & Value Realization Serve as the primary relationship owner for assigned enterprise accounts. Align Rithum’s capabilities to client goals and define measurable success outcomes.

Lead business reviews and success checkpoints to demonstrate value and align on priorities. Monitor client health and proactively address risks and client needs. Retention & Growth Own renewal planning and execution, including forecasting and risk mitigation.

Key Responsibilities

• Rithum ™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences.
• Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.
• Overview As a Client Success Manager – Enterprise Accounts , you own a portfolio of enterprise clients across the client lifecycle.
• You build consultative relationships, drive adoption and value realization, manage client health and renewals, and identify growth opportunities.
• You work across Rithum to align client priorities with our capabilities and deliver measurable business outcomes.
• In this role, you will use AI and data-driven insights to improve preparation, identify risks and opportunities, and deliver more proactive client engagement.
• Responsibilities Client Outcomes & Value Realization Serve as the primary relationship owner for assigned enterprise accounts.
• Lead business reviews and success checkpoints to demonstrate value and align on priorities.

Required Skills and Qualifications

• Rithum ™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences.
• Qualifications Minimum Qualifications 2+ years of experience in Client Success, account management, renewals, or related client-facing roles in B2B SaaS.
• Experience supporting enterprise clients with multiple stakeholders and complex business requirements.
• Experience with renewals, client health, value realization, and client risk management.
• Strong communication and relationship-management skills with the ability to influence multiple stakeholder levels.
• Experience using CRM or Client Success platforms to manage client workflows and data.
• Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity, insights, or client engagement.
• Preferred Qualifications 3+ years of progressive client-facing experience.

Benefits and Perks

• To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.
• locations and is determined based on market data, internal equity, and experience.
• Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives.
• For this position, the expected discretionary bonus is 10% of the annual base salary.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Rithum is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.