Clinical Product Lead

Job Overview

1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access.

We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that. But we're going further.

Job Description

Over 75,000 providers across all 50 states run their practice on our software, serving over 1 million patients.

We aren't just a billing layer; we are becoming the platform where care actually happens. We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc. ), looking for exceptional people to help us achieve this mission.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

Headway already has real safety capability through risk detection, human triage, a 24/7 crisis partner, and more.

However as our platform expands, particularly into AI tooling, so does our need for a single coherent system and point of ownership for patient safety across product surfaces.

Key Responsibilities

• Headway’s mission is to fix this by building a new mental healthcare system everyone can access.
• We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale.
• About the Role At Headway, we're building the future of behavioral health - and increasingly, that means shipping products that providers and patients rely on every day.
• We're hiring a Clinical Product Lead to own the clinical judgment behind how risk gets detected, escalated, and closed out across our platform, and to make sure every product surface we build is connected to the safety systems behind it.
• You'll help define what "safe" means for a behavioral health platform operating at the scale of our network - and then build the products and systems that make it true rather than aspirational.
• You will: Own the clinical requirements for how patient risk is detected and mitigated through our platform surfaces including the patient portal, support chat and phone, clinical assessments, conversational intake, and more.
• Support us in holding the clinical safety and quality bar for our AI surfaces such as AI-generated clinical notes, treatment planning, and conversational tools.
• You will love this role if: You are an Independently Licensed Therapist (LPC, LCSW, PhD, or PsyD) with 3+ years of post-graduate clinical experience.

Required Skills and Qualifications

• We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale.
• We want your time here to be the most meaningful experience of your career.
• Communicate tradeoffs clearly to non-clinical stakeholders - including when speed, scale, or automation must be balanced against clinical rigor - and push back constructively when product or technical decisions conflict with sound clinical judgment.
• You will love this role if: You are an Independently Licensed Therapist (LPC, LCSW, PhD, or PsyD) with 3+ years of post-graduate clinical experience.
• Compensation and Benefits: The expected base pay range for this position is $127,840 - $188,000, based on a variety of factors including qualifications, experience, and geographic location.
• Benefits offered include: Equity Compensation Medical, Dental, and Vision coverage HSA / FSA 401K Work-from-Home Stipend Therapy Reimbursement 16-week parental leave for eligible employees Carrot Fertility annual reimbursement and membership 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st Flexible PTO Employee Assistance Program (EAP) Training and professional development We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Benefits and Perks

• 1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people.
• We started by solving the biggest barrier to care: insurance.
• Compensation and Benefits: The expected base pay range for this position is $127,840 - $188,000, based on a variety of factors including qualifications, experience, and geographic location.
• We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity.
• Benefits offered include: Equity Compensation Medical, Dental, and Vision coverage HSA / FSA 401K Work-from-Home Stipend Therapy Reimbursement 16-week parental leave for eligible employees Carrot Fertility annual reimbursement and membership 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st Flexible PTO Employee Assistance Program (EAP) Training and professional development We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.
• If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Headway.co is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.