Customer Evidence Manager

Job Overview

Dropbox is hiring a Customer Evidence Manager to own and drive the customer-proof infrastructure that powers our managed sales motion.

This is a senior individual-contributor role for a commercially minded, creatively grounded customer marketer who understands that the value of a customer story is not that it gets published - it is that it protects customer trust, gives buyers credible, accurate proof and moves a deal forward.

Job Description

You are the editorial authority on what good looks like, not the person writing every script: execution (writing, video, design) is delivered through agency partners you brief and direct. Enterprise buyers do not decide on brand claims.

They decide on credible proof from organizations like theirs: customer stories, ROI evidence, video testimonials, peer reviews, and competitive validation.

Set the creative and editorial direction and maintain the evidence taxonomy, freshness, and discoverability of the asset library - case studies, ROI studies, video testimonials, peer/G2 reviews, customer voice, and competitive proof .

Key Responsibilities

• Dropbox is hiring a Customer Evidence Manager to own and drive the customer-proof infrastructure that powers our managed sales motion.
• You are the editorial authority on what good looks like, not the person writing every script: execution (writing, video, design) is delivered through agency partners you brief and direct.
• In this role, you will produce that evidence and ensure it reaches sellers and customers at the moments it can have the greatest commercial impact.
• You will own the program outcomes and operational rigor - setting the creative and editorial bar for what makes a great customer story, directing the agency partners who produce the work, and deploying that proof into active deals - and measuring evidence's impact on pipeline, win rates, and sales-cycle velocity.
• You will partner closely with Sales, Customer Success, Campaign Enablement, and product teams to prioritize proof for the full suite of Dropbox products and solutions, including AI capabilities, multi-product platform adoption, and priority vertical workflows.
• You will get substantial senior Sales and Marketing leadership exposure and a direct, measurable line to revenue during a pivotal shift in how Dropbox goes to market.
• Responsibilities Identify advocates, coordinate outreach with account teams, manage consent and approvals, record participation preferences, and avoid customer fatigue.
• Manage the sales content library (Highspot, Deeto, or comparable) - organize assets by deal stage, customer profile, vertical, and product; set and enforce freshness standards; and proactively surface content gaps.

Required Skills and Qualifications

• Demonstrated experience building and operating a customer evidence, case-study, or advocacy program that sellers actively used in live sales cycles (not solely a published content library).
• Direct experience partnering with account executives and SDRs to produce commercially effective content and enablement.
• Preferred Qualifications Proficiency with Highspot, Seismic, DocSend, or a comparable sales content platform.
• Experience with Salesforce campaign attribution, pipeline reporting, or closely related revenue analytics - able to connect content performance to business outcomes.
• Experience supporting enterprise or managed sales motions in a SaaS environment.
• Experience developing customer proof for AI products, workflow products, or multi-product platform adoption.
• Experience partnering with Marketing Operations/Campaign Enablement/ Marketing Data Science on content attribution and sales-content analytics.
• Experience developing evidence for priority verticals (e.g.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Dropbox is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.