Customer Success Manager – High-Touch Onboarding
Job Overview
com/ About the Job At HYROS , we help businesses understand exactly where their customers and revenue come from through advanced ad tracking and attribution.
We're looking for an experienced Customer Success Manager with 5+ years of experience to own high-touch onboarding and customer success for key customers. This is not a purely relationship-focused CSM role.
Job Description
Onboarding at HYROS has a strong technical component. You'll need to understand how a customer's marketing and sales ecosystem works, help them connect the right platforms, troubleshoot setup issues, and make sure their tracking is working correctly.
Your goal is clear: help customers get set up correctly, reach value fast, trust their data, and use HYROS to make better business decisions. This is a high-ownership role.
Your performance will be measured across four key areas: Customer Retention: The percentage of customers you successfully retain within your assigned portfolio.
Onboarding & Activation: How effectively you guide customers through technical implementation, complete their setup, and help them start using HYROS.
Customer Satisfaction: The quality of your customer relationships, feedback, and ability to resolve issues proactively.
Key Responsibilities
- We're looking for an experienced Customer Success Manager with 5+ years of experience to own high-touch onboarding and customer success for key customers.
- You'll lead customer relationships, identify risks early, solve problems proactively, and be accountable for successful onboarding, adoption, and retention.
- What You'll Own & What Success Looks Like As a Customer Success Manager at HYROS, you'll be responsible for guiding customers through onboarding, helping them get real value from their data, and building strong relationships that support long-term retention.
- Customer Portfolio: The number of customers you manage while maintaining a high standard of service and engagement.
- First 60 Days - Building Independence Confidently lead onboarding calls and guide customers through technical implementations.
- Independently manage your first customer portfolio and keep onboarding progress on track.
- Independently handle most common technical onboarding challenges, knowing when deeper technical support is needed.
- Proactively manage customer engagement, satisfaction, and retention risks.
Required Skills and Qualifications
- We're looking for an experienced Customer Success Manager with 5+ years of experience to own high-touch onboarding and customer success for key customers.
- Identify opportunities to improve onboarding efficiency, customer experience, and retention.
- What We're Looking For 5+ years of Customer Success experience , ideally in SaaS.
- Experience managing high-touch or strategic customers.
- Excellent communication skills and the ability to make complex or technical topics simple.
- Strong problem-solving skills and the ability to work independently.
- Big Plus Experience with marketing analytics, paid advertising, ad tracking, attribution, conversion tracking, e-commerce, or technical SaaS products .
- Experience with platforms and tools such as Meta Ads, Google Ads, Shopify, HubSpot, Intercom, or ChurnZero .
USA Jobs Today role summary
Role Summary
Customer Success Manager – High-Touch Onboarding at HYROS is a remote United States position and is listed as Full Time.
com/ About the Job At HYROS , we help businesses understand exactly where their customers and revenue come from through advanced ad tracking and attribution.
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Application Checklist
- Review the stated qualifications, including: We're looking for an experienced Customer Success Manager with 5+ years of experience to own high-touch onboarding and customer success for key customers. Customer Satisfaction: The quality of your customer relationships, feedback, and ability to resolve issues proactively.
- Confirm that the official application page still lists the role as open.
- Verify the work location and any United States eligibility or work-authorization requirements.
- Tailor your resume to the responsibilities and qualifications stated by HYROS.
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Work Location and Schedule
This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.
About the Company
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