Engagement Manager

Job Overview

About your role We're hiring our first Engagement Manager at Pogo to own client relationships from signed deal to growing partnership.

As an Engagement Manager, you'll be a trusted partner to our enterprise clients, running end-to-end research engagements and translating Pogo's AI-powered platform into insights that drive real business decisions.

Job Description

You'll run research engagements end-to-end: scoping studies with clients, configuring them in the platform, reviewing AI-generated insights, and debriefing learnings with client executives.

You'll be the trusted advisor in the room - the person clients call when they have a big strategic question and need to design a study to get the insights they need.

You'll partner closely with our GTM team on renewals and expansion, identifying opportunities to deepen relationships and grow revenue within your accounts.

You'll be the voice of the customer internally, channeling what you're hearing from clients directly into product and engineering to shape the product roadmap.

About you ‍ You likely have 2-4 years of experience at a leading management consulting firm or in a similarly rigorous, client-facing environment. Bonus: You’ve worked on primary consumer research, whether qualitative or quantitative.

Key Responsibilities

• About your role We're hiring our first Engagement Manager at Pogo to own client relationships from signed deal to growing partnership.
• As an Engagement Manager, you'll be a trusted partner to our enterprise clients, running end-to-end research engagements and translating Pogo's AI-powered platform into insights that drive real business decisions.
• This is a first-of-its-kind role, so you'll set the standard for how we deliver, what great looks like, and how we scale our client service model as we grow.
• You'll own the full client lifecycle post-sale: onboarding, study design, delivery, and expansion - ensuring every client sees fast time-to-value and runs more research with Pogo.
• You'll build the playbooks, templates, and repeatable motions that allow us to scale our client model as we grow.
• About you ‍ You likely have 2-4 years of experience at a leading management consulting firm or in a similarly rigorous, client-facing environment.
• You're not stepping into a defined process - you're building it.
• The playbooks, the delivery model, the client experience: that's yours to shape.

Required Skills and Qualifications

• About you ‍ You likely have 2-4 years of experience at a leading management consulting firm or in a similarly rigorous, client-facing environment.
• The playbooks, the delivery model, the client experience: that's yours to shape.

Benefits and Perks

• Bonus: You’ve worked on primary consumer research, whether qualitative or quantitative.
• We also strongly encourage real time off: in addition to unlimited PTO, we have a minimum 20 days vacation policy #LI-Remote

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Pogo is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.