Manager, Client Success - Strategic

Job Overview

Rithum ™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences.

We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Job Description

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV.

These accounts often include complex stakeholder groups, multi-product adoption, and sophisticated business requirements.

You coach and support your team in driving value realization, retention, renewal, and growth while delivering an exceptional client experience. You partner across Rithum to resolve client needs and deliver strong outcomes across the portfolio.

Rithum empowers employees across all roles to leverage AI and technology to work smarter, move faster, and create scalable ways of working.

Key Responsibilities

• Rithum ™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences.
• Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.
• Overview As the Manager, Client Success – Strategic, you lead a team of Client Success Managers responsible for Rithum’s most strategic and highest-value client relationships.
• You coach and support your team in driving value realization, retention, renewal, and growth while delivering an exceptional client experience.
• You partner across Rithum to resolve client needs and deliver strong outcomes across the portfolio.
• In this role, you will use and encourage responsible adoption of AI to strengthen client insights, identify risks and opportunities, improve team productivity, and deliver more proactive client experiences.
• Responsibilities Strategic Client Outcomes Guide CSMs in driving adoption, value realization, retention, and long-term success across strategic accounts.
• Support CSMs in navigating complex client organizations and building strong executive and stakeholder relationships.

Required Skills and Qualifications

• Rithum ™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences.
• You coach and support your team in driving value realization, retention, renewal, and growth while delivering an exceptional client experience.
• In this role, you will use and encourage responsible adoption of AI to strengthen client insights, identify risks and opportunities, improve team productivity, and deliver more proactive client experiences.
• Reinforce consistent processes and responsible use of AI and automation to improve insights, productivity, and the client experience.
• Qualifications Minimum Qualifications 5+ years of experience in Client Success, account management, renewals, or related client-facing roles in a B2B SaaS environment.
• 1+ years of experience leading and coaching client-facing teams.
• Experience supporting clients with at least $250K in annual recurring revenue (ARR), with complex stakeholder groups and business requirements.
• Experience with renewals, client escalations, and expansion opportunities in partnership with Sales.

Benefits and Perks

• To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.
• locations and is determined based on market data, internal equity, and experience.
• Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives.
• For this position, the expected discretionary bonus is 12% of the annual base salary.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Rithum is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.