Manager, Client Sucess

Job Overview

Datavant is the data collaboration platform trusted for healthcare.

Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies.

Job Description

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

Lead and coach a team of account managers that service Datavant customers to ensure meeting format, communication and reporting are consistent. Serve as a key escalation point for issue resolution.

Develop a trusted advisor relationship with strategic accounts, overseeing execution across client engagements, including implementation, forecasting, project tracking, and issue resolution.

Collaborate with internal teams (sales, operations, product) to ensure alignment between client goals and Datavant’s solutions. Support client success planning and identify opportunities to expand client engagement through additional products or services.

Key Responsibilities

• From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.
• What We’re Looking For: The Manager, Client Success will be working with designated clients to ensure that all client business needs are met with a high degree of quality.
• The Manager, Client Success serves as a key partner for day-to-day client operations, helping to drive satisfaction, retention, and operational excellence throughout the client lifecycle.
• What You Will Do: Serve as the primary point of contact for assigned clients, managing day-to-day needs and ensuring smooth delivery of services.
• Lead and coach a team of account managers that service Datavant customers to ensure meeting format, communication and reporting are consistent.
• Support client success planning and identify opportunities to expand client engagement through additional products or services.
• Partner with Client Success leadership to escalate and resolve complex client challenges.
• Help define and implement best practices for account management, reporting, and client communication.

Required Skills and Qualifications

• What You Will Bring to the Table: Bachelor’s degree or equivalent experience 6+ years experience in client management, account management, or customer success roles Experience working in the healthcare insurance and/or healthcare audit industry required Demonstrated ability to prioritize and manage multiple projects at a time while paying strict attention to detail Experience leading or mentoring team members.
• Strong communication and presentation skills, with the ability to manage relationships across client and internal teams.
• Excellent problem-solving, organization, and analytical skills.
• Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.

Benefits and Perks

• What You Will Bring to the Table: Bachelor’s degree or equivalent experience 6+ years experience in client management, account management, or customer success roles Experience working in the healthcare insurance and/or healthcare audit industry required Demonstrated ability to prioritize and manage multiple projects at a time while paying strict attention to detail Experience leading or mentoring team members.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Datavant is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.