Manager, Renewals

Job Overview

Tines is the intelligent workflow company that powers some of the world's most important workflows. Tines has been supporting IT and security teams from a diverse range of customers, including Canva, Reddit, SAP, Coinbase, Mars, Fin (Intercom), and McKesson.

Tines 3B, launched in 2026, is the next generation of Tines – a single, secure environment for every team’s apps, agents and automations. As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service.

Job Description

This flexibility enables our customers to achieve their highest-priority goals faster. Tines has security woven into its DNA, and our platform is secure and private by design. At Tines, we're driven by our values of Simplicity, Speed, and Soundness.

We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.

This is a remote role that must be based in EST. At Tines, our Customer Experience organization is recognized by customers for the quality of our work, responsiveness to their needs, and commitment to helping them realize meaningful value from our platform.

Key Responsibilities

• Tines has been supporting IT and security teams from a diverse range of customers, including Canva, Reddit, SAP, Coinbase, Mars, Fin (Intercom), and McKesson.
• We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity.
• Renewal Managers partner closely with Customer Success, Sales, Revenue Operations, Finance, Legal, and Deal Desk to manage the commercial renewal process, navigate complex negotiations, identify risk early, and ensure customers can continue their partnership with Tines with clarity and confidence.
• As M anager, Renewals , you will lead and develop a high-performing team of Renewal Managers responsible for executing renewals across our customer base.
• You will be accountable for renewal performance, forecasting accuracy, commercial execution, team development, and the processes that allow the function to scale.
• You will also play a key role in strengthening the broader customer lifecycle at Tines, helping establish clear ownership and operating rhythms between Customer Success, Renewals, and Sales while ensuring that customer value, risk, and commercial strategy come together effectively at renewal.
• Lead and develop a team of Renewal Managers, providing coaching, commercial guidance, and clear direction to drive strong customer and business outcomes.
• Establish and maintain a consistent renewal forecast, providing leadership with clear visibility into renewal timing, risk, expected outcomes, and areas requiring intervention.

Required Skills and Qualifications

• We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity.
• This is a remote role that must be based in EST.
• At Tines, our Customer Experience organization is recognized by customers for the quality of our work, responsiveness to their needs, and commitment to helping them realize meaningful value from our platform.
• Within Customer Experience, the Renewals team plays a critical role in protecting and growing our customer relationships by creating a predictable, consistent, and customer-centered renewal experience.
• Ensure renewal engagement begins early and that Renewal Managers have the customer context, risk signals, value realization, and relationship insights required to execute effectively.
• 7+ years of experience in SaaS, enterprise software, Customer Success, Account Management, Renewals, Sales, or a similar commercial customer-facing environment.
• 3+ years of people leadership experience, with a demonstrated track record of coaching and developing high-performing customer-facing or commercial teams.
• Experience owning or managing a meaningful recurring revenue portfolio and delivering against retention or renewal targets.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Tines is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.