Marketplace Operations Manager II

Job Overview

Job Title: Marketplace Operations Manager II Job Location (Remote): Remote, USA About the Company Wheel is evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale.

We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment.

Job Description

Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcare by visiting www. wheel. com .

This is an operator's role for someone who wants day-to-day ownership of critical business outcomes - and can carry that accountability even when some levers live with peer functions.

Key Responsibilities

• Job Title: Marketplace Operations Manager II Job Location (Remote): Remote, USA About the Company Wheel is evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale.
• We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment.
• About the Role We're looking for a Marketplace Operations Manager II to own visit delivery for a defined set of Wheel's client programs.
• You'll take on the complex, ambiguous problems that come with scaling a fast-growing telehealth marketplace - from stabilizing a roster through demand volatility, to leading cross-functional projects that shape how Marketplace Operations scales next.
• You will own the visit delivery SLA commitments, program-level consult cost performance, and the roster health for your clients.
• Separate functions on the team own overall clinician supply forecasting, clinician performance management, and scheduling - freeing you up to optimize their use within your programs.
• This is a role for someone who wants to run marketplace operations for key clients end-to-end: launching and configuring new client programs, writing the operational playbooks your programs run on, and deploying incentive spend within guardrails - while trusting peer functions to own adjacent responsibilities in order for you to maintain a singular, maniacal focus on client performance.
• What You'll Do Program Performance and Delivery Own marketplace performance outcomes (contractual and otherwise) for your assigned client programs: SLA attainment, program-level clinician pay cost, and roster/staffing health.

Required Skills and Qualifications

• Who You Are An operator with experience working in fast-paced, high-demand environments - someone who digs into the details to find root cause, spots broken or inefficient processes, and builds the fix rather than just flagging the problem.
• Experience owning end-to-end operational performance in a marketplace, logistics, or two-sided platform environment (delivery, rideshare, staffing, workforce management) - direct accountability for SLA, throughput, or cost.
• Experience launching or configuring new client programs in a marketplace or platform business.
• Healthcare, telehealth, or regulated-workforce experience.
• Marketplace or platform experience.
• Salary and Perks Pay Range: $122,075- $155,000 plus equity Final offer amounts are determined by multiple factors including, but not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
• We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Benefits and Perks

• Nice to Have Don't let these stand in your way-they’re just added bonuses!
• Salary and Perks Pay Range: $122,075- $155,000 plus equity Final offer amounts are determined by multiple factors including, but not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
• As an employee of Wheel, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including: Medical, Dental and Vision Ancillary: Life, Short and Long Term Disability 401K match Flexible PTO Parental Leave Stock options Additional programs and perks Wheel is committed to equal employment opportunities for all team members.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Wheel is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.