Professional Services Engineer II - West

Job Overview

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results.

Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson.

Job Description

As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster.

And because Tines is secure and private by design, it’s popular with security, IT, engineering, finance, and other security-focused teams. At Tines, we're driven by our values of Simplicity, Speed, and Soundness.

We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.

As a key member of our Customer Success organization, the Professional Services Engineer II serves as a technical authority in the Tines platforms, specializing in integrating and optimizing workflow automation solutions across customer enterprises.

Key Responsibilities

• We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity.
• In this role, you will guide customers through scoping out automation Stories and workflows to suit their individual requirements and design, build, & deploy these solutions in the customer tenant.
• You will partner with our Engagement Management, Customer Success, and Project Management Teams to align on project goals and timelines, guaranteeing that client implementations are successful and meet predefined success criteria.
• This role reports to the Senior Manager, Professional Services Engineering who is based in Boston, Massachusetts.
• What you will be doing: Shape the future of our Professional Services organization and contribute to the development of processes and procedures.
• Tackle challenging Story and workflow builds to power our customers’ most important workflows.
• Work with the Project Manager and Engagement Manager to verify and validate services, project plans, and timelines.
• Deliver documented, production-ready stories to customers and ensure the customer is set up for success in maintaining those long-term.

Required Skills and Qualifications

• We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity.
• This is a remote role that must be based in MST or PST.
• What you bring with you: 5+ years of experience in delivering Professional Services and implementing SOAR platforms or similar automation solutions.
• Strong customer-facing skills and experience in consultancy role.
• Experience interpreting and applying API documentation.
• Experience with a range of API authentication methods including OAuth2 and JWT.
• Experience using and troubleshooting APIs to connect to a variety of security and/or IT tools.
• General understanding how LLMs, agents and automation models work (capabilities, limitations, prompt design) Ability to craft and refine prompts to get reliable, accurate outputs Proficient in translating platform capabilities into customer-specific use cases, advising on AI-driven vs deterministic aspect of workflows Passionate about supporting our customers and helping them automate their repetitive and manual workflows.

Benefits and Perks

• These Stories and workflows will be instrumental in kick-starting the customer’s automation journey and ensuring that they and their team feel the benefits of smart, secure workflows.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Tines is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.