Seasonal Customer Experience Associate

Job Overview

We're passionate about customer experience here at Tecovas , and we're looking for Seasonal Customer Experience Associates to ensure our current and future customers have the best possible interaction with our brand and product.

You will be on the forefront of our customer experience function and will have a role in shaping the strategy of a rapidly-growing brand.

Job Description

Key holiday events, including: The week of Thanksgiving (including the Friday after Thanksgiving), The week of Christmas (including the day after Christmas), and The week between Christmas and New Year's (including New Year's Day) Mandatory training: Oct 12 - 16 & Oct 19 - 23, 9am - 1pm CT This is a temporary role with an expected start date of Oct 12 - Jan 16.

Opportunities to become a permanent Customer Experience Associate may become available after the season, pending individual performance and business needs. This is a remote position available to candidates located within the United States.

Consistently represent the team in culture, attitude, and expertise and fully embody Tecovas’ core values. Qualifications: BA/BS degree a plus, ideally in Communications, Marketing, Business, or a related field.

Handcrafting the best Western footwear, workwear, apparel, and accessories, Tecovas has grown rapidly since its founding as the first digitally native Western brand in 2015, serving customers through www. Tecovas.

com , Tecovas Stores from coast to coast, and select wholesale partners. We’re certainly growing- and hiring passionate, humble, positive, and talented people determined to help us continue to grow!

Key Responsibilities

• You will be on the forefront of our customer experience function and will have a role in shaping the strategy of a rapidly-growing brand.
• In order to provide our customers with the best holiday shopping experience, you will be required to be flexible with scheduling and available to work during the following: Extended holiday hours that may include early morning shifts, weekends, and evenings.
• Responsibilities include, but are not limited to: Serve as the first point of contact for new and existing customers through our communication channels, including email, live chat, and phone Quickly and accurately answer customer questions as well as solve problems related to purchases, shipping, and other issues Provide thoughtful advice to questions related to product, including style, fit, and customer-specific recommendations Understand the product line, technology, ordering, shipping & logistics experience inside and out to serve as a knowledge base for customers and future Tecovas team members Gain gross-functional experience in sales, events, marketing, and other customer-facing functions as desired Partner with leadership team to create and execute new policies, procedures and customer retention programs Maintain excellent daily metrics and CSAT.
• Retail or customer-facing job experience Independent, results-driven work ethic Ability to manage difficult customer situations in a calm, positive manner Comfort with ambiguity and working in a fast-paced startup environment Utmost character, honesty, and humility Part-Time Benefits: Competitive hourly compensation: $18/hour About Us: Based in Austin, TX, Tecovas brings the spirit of the West to the modern consumer.
• Important note: We strive to hire values-aligned people because we believe it takes each and all of us to be successful, and lead with grit, speed and a clear vision of where we’re headed.

Required Skills and Qualifications

• We're passionate about customer experience here at Tecovas , and we're looking for Seasonal Customer Experience Associates to ensure our current and future customers have the best possible interaction with our brand and product.
• You will be on the forefront of our customer experience function and will have a role in shaping the strategy of a rapidly-growing brand.
• In order to provide our customers with the best holiday shopping experience, you will be required to be flexible with scheduling and available to work during the following: Extended holiday hours that may include early morning shifts, weekends, and evenings.
• Opportunities to become a permanent Customer Experience Associate may become available after the season, pending individual performance and business needs.
• Responsibilities include, but are not limited to: Serve as the first point of contact for new and existing customers through our communication channels, including email, live chat, and phone Quickly and accurately answer customer questions as well as solve problems related to purchases, shipping, and other issues Provide thoughtful advice to questions related to product, including style, fit, and customer-specific recommendations Understand the product line, technology, ordering, shipping & logistics experience inside and out to serve as a knowledge base for customers and future Tecovas team members Gain gross-functional experience in sales, events, marketing, and other customer-facing functions as desired Partner with leadership team to create and execute new policies, procedures and customer retention programs Maintain excellent daily metrics and CSAT.
• Qualifications: BA/BS degree a plus, ideally in Communications, Marketing, Business, or a related field.
• Retail or customer-facing job experience Independent, results-driven work ethic Ability to manage difficult customer situations in a calm, positive manner Comfort with ambiguity and working in a fast-paced startup environment Utmost character, honesty, and humility Part-Time Benefits: Competitive hourly compensation: $18/hour About Us: Based in Austin, TX, Tecovas brings the spirit of the West to the modern consumer.

Benefits and Perks

• Retail or customer-facing job experience Independent, results-driven work ethic Ability to manage difficult customer situations in a calm, positive manner Comfort with ambiguity and working in a fast-paced startup environment Utmost character, honesty, and humility Part-Time Benefits: Competitive hourly compensation: $18/hour About Us: Based in Austin, TX, Tecovas brings the spirit of the West to the modern consumer.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Contractor.

About the Company

Tecovas is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.