Senior Client Success Partner

Job Overview

On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care.

Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise.

Job Description

You will creatively think about new use cases for the product and ensure high usage of the Qventus platform. The Senior Client Success Partner will play a key role in ensuring successful deployment and adoption of Qventus' perioperative and PCC solutions.

Key Responsibilities Manage and grow a high-impact portfolio of Qventus’ most strategic, "high-stakes" national healthcare provider organizations.

Serve as a mentor to the CS team, fostering professional growth and establishing best-in-class standards for the CS organization.

Key Responsibilities

• On this journey for over 12 years, Qventus is leading the transformation of healthcare.
• Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise.
• Our success in rapid scale across the globe is backed by some of the world's leading investors.
• At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients.
• We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations.
• #LI-MB1 About the Role As a Senior Client Success Partner , you will leverage your deep OR experience to develop relationships with key leaders and users, manage complex and cross-functional project plans, and support clients throughout their contracts.
• You will creatively think about new use cases for the product and ensure high usage of the Qventus platform.
• They will develop deep relationships with key leaders and users in hospitals, acting as a critical link between Qventus and the client, and our internal delivery and product teams.

Required Skills and Qualifications

• #LI-MB1 About the Role As a Senior Client Success Partner , you will leverage your deep OR experience to develop relationships with key leaders and users, manage complex and cross-functional project plans, and support clients throughout their contracts.
• Leverage deep functional periop expertise to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption Challenge the status quo at client sites and influence clients to adopt industry-best practices through strong partnership and communication skills.
• What We’re Looking For 7+ years of professional experience at a top healthcare consulting firm or in a client-facing professional services role at a workflow-oriented SaaS company Polished executive presence with the ability to create compelling value narratives that relate to client perspectives with visually appealing slides and robust data stories Proven track record of developing and maintaining professional relationships across all levels of a hospital organization, including both facility and system-wide/enterprise settings Experience collaborating cross functionally with internal and external stakeholders, comfortable with fast-paced environments and evolving client priorities Client or Account Management experience with complex healthcare organizations built on a foundation of strategic problem solving and value-driven efforts Ability to understand client business challenges and translate our AI solutions into meaningful operational impact.
• Passion for maximizing client value and satisfaction, with a strong sense of ownership and accountability for client outcomes Excitement about the potential of AI to transform healthcare and a desire to be part of that change Familiarity with EHR systems Ability to travel up to 30-40% nationwide Bonus Points For Deep understanding of the surgical domain and related hospital operations Knowledge of the landscape of acute care patient flow processes and solutions Change management experience Compensation for this role is based on market data and takes into account a variety of factors, including location, skills, qualifications, and prior relevant experience.
• Qventus participates in the E-Verify program as required by law and is committed to providing reasonable accommodations to individuals with disabilities in compliance with Americans with Disabilities Act (ADA) .

Benefits and Perks

• Passion for maximizing client value and satisfaction, with a strong sense of ownership and accountability for client outcomes Excitement about the potential of AI to transform healthcare and a desire to be part of that change Familiarity with EHR systems Ability to travel up to 30-40% nationwide Bonus Points For Deep understanding of the surgical domain and related hospital operations Knowledge of the landscape of acute care patient flow processes and solutions Change management experience Compensation for this role is based on market data and takes into account a variety of factors, including location, skills, qualifications, and prior relevant experience.
• We also offer a range of benefits and perks, including Open Paid Time Off, paid parental leave, professional development, wellness and technology stipends, a generous employee referral bonus, and employee stock option awards.
• Benefits and perks are subject to plan documents and may change at the company's discretion.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Qventus is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.