Senior Customer Success Manager

Job Overview

CoderPad 's mission is to create a more inclusive and strong tech community. How? By improving the technical interviewing experience with tools that allow for standardization and consistency, while reducing bias and increasing equality of opportunity.

better the technical interview process for all. The Senior Customer Success Manager (Mid-Market) is a strategic, customer-centric role owning a portfolio of ~40–50 mid-market accounts.

Job Description

This role ensures customers achieve measurable business outcomes through proactive engagement, deep relationship management, and strategic execution. Senior CSMs act as trusted advisors who bridge customer goals with product value and long-term success.

The CSM is expected to combine strong commercial and customer judgment with high AI fluency, using AI to increase their leverage while maintaining ownership of the quality and judgment behind their work. This role reports to our Head of Customer Success.

This role is located in the United States and works CST/ EST hours. What you'll be doing: Portfolio Ownership: Manage a book of ~40–50 mid-market customers, focusing on retention, adoption, satisfaction, and strategic health.

Customer Health Monitoring: Use data and qualitative signals to proactively identify at-risk accounts and recommend corrective actions. Strategic Success Planning: Develop and execute customer success plans that align with each customer’s business goals.

Renewal Execution: Drive renewal conversations and mitigation strategies, partnering closely with Sales where appropriate.

Growth Influence: Identify expansion opportunities and influence them through value messaging and coordinated actions with Strategic Account Executives. Business Reviews: Conduct periodic business reviews to showcase value delivery and deepen relationships.

Key Responsibilities

• The Senior Customer Success Manager (Mid-Market) is a strategic, customer-centric role owning a portfolio of ~40–50 mid-market accounts.
• This role ensures customers achieve measurable business outcomes through proactive engagement, deep relationship management, and strategic execution.
• What you'll be doing: Portfolio Ownership: Manage a book of ~40–50 mid-market customers, focusing on retention, adoption, satisfaction, and strategic health.
• Onboarding & Adoption: Lead onboarding plans to ensure customers realize rapid time-to-value with strong adoption trajectories.
• Business Reviews: Conduct periodic business reviews to showcase value delivery and deepen relationships.
• Cross-Functional Collaboration: Partner with Product, Support, Marketing, and other teams to ensure a cohesive customer experience.
• What you should bring: Strategic Relationship Management: Builds deep, long-term relationships with customer stakeholders.
• Communication & Influence: Articulates value clearly across roles-from daily users to business leaders.

Required Skills and Qualifications

• By improving the technical interviewing experience with tools that allow for standardization and consistency, while reducing bias and increasing equality of opportunity.
• Cross-Functional Collaboration: Partner with Product, Support, Marketing, and other teams to ensure a cohesive customer experience.
• Compensation Compensation for this role includes: base salary and variable Base salary range (in USD): $100,000- $110,000 , with OTE for this role: $120,000-$130,000 Exact salary is based on skills, experience, location, market ranges, and other compensation offered.
• It works like an IDE to emulate real-world scenarios and is easily personalized to specific team needs, ensuring a positive experience for both candidate and interviewer alike.
• To work at CoderPad, employees must have the permanent and unrestricted right to work in their country of residence without needing present or future sponsorship from the company.
• Research has shown that women and people of color are less likely than others to apply for a role if they do not meet 100% of the qualifications.

Benefits and Perks

• The salary range does not include equity and company-wide benefits you may be eligible to receive.
• Benefits for You We are a geographically distributed company.
• While these benefits are specific for full-time US-based employees , qualified candidates from other countries may be considered at CoderPad.
• All of the benefits below may not apply depending on an employee's country of residence and employment type, though appropriate compensation and benefits will still be offered.
• Meaningful work with high impact for a well-loved product * Competitive, market-rate salaries * Stock options with a 4-year vesting schedule * Medical, dental, and vision insurance (90% covered for employees and dependents) * Flexible Spending Account (FSA) * 401K with profit sharing * Unlimited paid time off with an expectation of taking 3 weeks annually in addition to 20 company holidays * Remote-friendly environment with monthly WFH stipend * Parental leave (primary: 16 weeks; secondary: 12 weeks) * Short- and long-term disability and life insurance coverage * Choice of laptop computer * Internal mobility and growth opportunities And more… CoderPad is committed to hiring the best talent.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

CoderPad is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.