Senior Customer Success Manager

Job Overview

Title: Senior Customer Success Manager Location: United States, REMOTE Salesloft is building the next era of enterprise revenue - one where teams make confident decisions powered by AI and real signals.

By combining our scale, insights, and AI innovation, we're building the industry's first Predictive Revenue System, enabling humans and AI to work together to make smarter decisions and drive consistent growth.

Job Description

With thousands of customers using our platforms every day, we have an unmatched view into how revenue is actually won - the Revenue Context that reveals what happens, when, and with what outcome.

This gives us a unique opportunity to transform an entire category and set a new benchmark for how modern revenue teams operate.

You are the person accountable for making sure customers realize measurable value from our Predictive Revenue System, translating platform capability into revenue outcomes their leadership can see. This is not a reactive support role.

On a day-to-day basis, you will: Own retention, adoption, and net revenue expansion across a defined book of business, translating each customer's goals into a clear plan for realizing value from the platform.

Key Responsibilities

• Title: Senior Customer Success Manager Location: United States, REMOTE Salesloft is building the next era of enterprise revenue - one where teams make confident decisions powered by AI and real signals.
• By combining our scale, insights, and AI innovation, we're building the industry's first Predictive Revenue System, enabling humans and AI to work together to make smarter decisions and drive consistent growth.
• Join us to help transform how companies around the world run revenue - and build the platform that will guide leading revenue teams into the future.
• THE OPPORTUNITY At Salesloft, our Senior Customer Success Managers own the relationship that determines whether a customer renews, expands, and becomes an advocate - or quietly churns.
• You are the person accountable for making sure customers realize measurable value from our Predictive Revenue System, translating platform capability into revenue outcomes their leadership can see.
• This is not a reactive support role.
• You will manage a book of business proactively - using product usage data, AI-surfaced health signals, and your own commercial judgment to intervene before problems become risks and to spot expansion opportunities before the customer asks.
• You will be the voice of the customer inside Salesloft and the trusted advisor the customer relies on outside it.

Required Skills and Qualifications

• THE SKILL SET Proven track record in a Customer Success, Account Management, or post-sale role at a B2B SaaS company, with direct ownership of retention and expansion outcomes.
• Excellent communication skills, both written and verbal, with the ability to translate platform capability into business outcomes a customer's leadership will value.
• Experience with a sales engagement, revenue intelligence, or revenue operations platform - Salesloft, Clari, Gong, Outreach, or adjacent tools.
• Experience partnering closely with Account Management on expansion in a shared-account model.
• We focus on culture add, not culture fit, and believe our teams are made stronger by the unique perspectives, experiences, and identities each person brings.
• If you’re excited about this role even though your experience may not perfectly match every requirement, we encourage you to apply.
• Opting out will not impact your experience or consideration.
• Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

Benefits and Perks

• BENEFITS: For more information about our company's comprehensive benefits please visit: At Salesloft, we are committed to creating an inclusive and supportive workplace where everyone belongs and can thrive.
• The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Salesloft is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.