Senior Manager of Customer Onboarding

Job Overview

Enumerate is looking for a Senior Manager of Customer Onboarding to join our team! The Senior Manager of Customer Onboarding is a quality, performance, and execution leader accountable for the output of a team of onboarding managers.

You will build and run the program that drives software adoption, customer competence with new digital workflows, and - above all - payments utilization.

Job Description

Own the strategy that drives customer enablement and payments adoption, ensuring key utilization metrics are met and customers are positioned for continued revenue growth.

Act as an escalation point for complex onboarding challenges, collaborating with other teams to resolve issues.

Guide the team and customers through data migration, setup, and account activation, ensuring data integrity and security Redesign how onboarding gets done - you'll have real latitude to experiment with AI and tech-enabled workflows that cut time-to-value and lift customer satisfaction Own the enablement program end to end - playbooks, milestones, and coaching cadences that produce measurable software adoption, workflow competence, and payments utilization, benchmarked against the best in the industry.

Run a tight performance rhythm - 1-on-1s, team reviews, and metrics that tell you where to coach next - addressing gaps early and directly.

Key Responsibilities

• Enumerate is looking for a Senior Manager of Customer Onboarding to join our team!
• The Senior Manager of Customer Onboarding is a quality, performance, and execution leader accountable for the output of a team of onboarding managers.
• You will build and run the program that drives software adoption, customer competence with new digital workflows, and - above all - payments utilization.
• The ideal candidate is a proven people leader who knows how to get high performance out of individual contributors, holds the team accountable to the playbook, and has a track record of enabling customers for continued revenue growth while coaching others to do the same.
• Responsibilities: Build and lead a high-performing team of onboarding managers - set clear expectations, coach to the top of each person's range, and develop them into consistent performers.
• Own the end-to-end onboarding experience - smooth transitions, on-time delivery, and the quality standard of a best-in-class program for this industry.
• Partner with Sales, Product, and Customer Success to align efforts and deliver a seamless client experience, and report on onboarding metrics, team performance, and program improvements to leadership.
• Requirements: 6-10 years of experience in SaaS onboarding, implementation, or similar roles, with at least 3 years leading a team of individual contributors.

Required Skills and Qualifications

• Own the end-to-end onboarding experience - smooth transitions, on-time delivery, and the quality standard of a best-in-class program for this industry.
• Partner with Sales, Product, and Customer Success to align efforts and deliver a seamless client experience, and report on onboarding metrics, team performance, and program improvements to leadership.
• Requirements: 6-10 years of experience in SaaS onboarding, implementation, or similar roles, with at least 3 years leading a team of individual contributors.
• This is not a first-time management role - you must have already owned team performance, including coaching, accountability, and managing underperformance to a standard.
• Experience designing or rebuilding an onboarding or enablement program - playbooks, milestones, quality standards - not just running one someone else built, with the project management discipline to hold competing priorities together.
• Experience applying AI or automation to service delivery is a plus.
• Excellent communication and relationship-building skills, with the confidence to guide accounting and operations stakeholders through changes to their own workflows - including the shift to digital payments.
• Bachelor’s degree preferred but not required.

Benefits and Perks

• The pay range is inclusive of base salary plus any applicable bonuses or commissions.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Enumerate is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.