Senior Solutions Engineer (Post-Sales)

Job Overview

Posit's mission is to create free and open-source software for data science, scientific research, and technical communication to enhance the production and consumption of knowledge by everyone, regardless of economic means.

We are a different kind of software company , and we’re proud to build and sell products that help people understand and improve the world through data.

Job Description

About the Team Posit’s Solutions Engineering (Sol-Eng) team aims to reduce the distance between customers of our professional products and open source offerings.

We help our customers – especially their IT/SysAdmin teams – deploy, install, configure, and use our professional products.

We aim to bring curiosity and empathy to every customer engagement, leaning into the customer experiences as they seek to get value from open source data science. But that’s only half the job.

On Sol-Eng, you’ll play an essential role in both unblocking and empowering customers and making Posit and our products work better in the future. People who thrive in this role tend to: Find joy in working directly with and unblocking customers .

This role is customer-facing. Love learning and sharing your knowledge of the server infrastructure and architecture that underlies enterprise data science.

You’ll be an advisor to IT teams who administer Posit’s products in a wide variety of architectures and with a range of integrations. You have exposure to some of these topics and technologies (e. g.

Key Responsibilities

• We are a different kind of software company , and we’re proud to build and sell products that help people understand and improve the world through data.
• There’s no limit to the different projects Sol-Eng could take on, being able to choose important things (with help and guidance from managers) and ignore distractions is a key skill for a Posit Solutions Engineer.
• What you’ll own own: Serving as a proactive, ongoing technical advisor to customers discussing server configurations and architectures, supporting technical strategy planning, and sharing best practices for doing open source data science at scale with Posit’s professional products.
• Leading scoped, project-based implementation work, from onboarding through delivery of defined outcomes.
• Providing the voice of the customer to other teams at Posit, especially Product Management and Product Engineering.
• Setting the direction of our products by influencing the Product Management and engineering teams.
• You will learn...
• On customer calls, you will be the expert on our Pro Products – explaining how to install and configure them, as well as how they help make life better for Data Scientists.

Required Skills and Qualifications

• Posit's mission is to create free and open-source software for data science, scientific research, and technical communication to enhance the production and consumption of knowledge by everyone, regardless of economic means.
• We aim to bring curiosity and empathy to every customer engagement, leaning into the customer experiences as they seek to get value from open source data science.
• As we learn about what customers want and need, we use that knowledge to improve our products, documentation, and processes.
• Love learning and sharing your knowledge of the server infrastructure and architecture that underlies enterprise data science.
• Knowing all of these topics on Day 1 is not required, but having interest in learning more about how they work is fundamental to the job.
• Prior experience specifically with data science or our professional products is not necessary, but may be helpful.
• As a trusted advisor to customers, your credibility comes from being honest about the limits of your knowledge and following through to close the gaps.
• There’s no limit to the different projects Sol-Eng could take on, being able to choose important things (with help and guidance from managers) and ignore distractions is a key skill for a Posit Solutions Engineer.

Benefits and Perks

• Posit offers competitive compensation with extensive human-first, people-focused benefits to prioritize your personal and financial well-being.
• Posit is a Public Benefit Corporation (PBC) and a Certified B Corporation®, which means our open-source mission is codified into our charter.
• Notable: We offer competitive compensation with extensive human-first, people-focused benefits to prioritize your personal and financial well-being.
• These benefits apply to full-time positions only.
• 100% of medical, dental, and vision insurance premiums are covered for employees and their families!
• Supplemental mental health and wellness benefits are available via Ginger even if you don’t opt in to our insurance plans, including Ginger for teen family members.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

RStudio is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.