Staff Solutions Engineer - Northeast
Job Overview
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Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. About the Role: Are you ready to sit at the epicenter of the API and AI connectivity revolution?
Job Description
As a Staff Solutions Engineer at Kong, you won’t just be selling a platform - you’ll be a trusted technical advisor helping the world’s most innovative enterprises architect secure, scalable API ecosystems while navigating the transition into the agentic AI era.
Kong sits at the intersection of API management and AI connectivity, and you’ll be the person who makes that story real for customers. What You’ll Do: Support field sales in helping customers understand the value of the Kong API and AI connectivity platform.
Conduct discovery conversations to understand customer requirements and map them to Kong solutions, from initial product reviews through to production.
Support POCs throughout the entire evaluation process, owning technical validation and stakeholder alignment. Ensure customer satisfaction across your assigned set of accounts.
Collaborate with support, product, and engineering teams to advocate for customer needs. Create technical documentation for DevOps, implementations, and services engagements.
Run API & AI-focused Technical Feasibility Workshops (TFWs) to validate Kong’s fit for modern and/or AI/agentic architectures. Own the technical strategy for complex, multi-stakeholder enterprise deals from qualification through close.
Key Responsibilities
- Kong sits at the intersection of API management and AI connectivity, and you’ll be the person who makes that story real for customers.
- What You’ll Do: Support field sales in helping customers understand the value of the Kong API and AI connectivity platform.
- Support POCs throughout the entire evaluation process, owning technical validation and stakeholder alignment.
- Collaborate with support, product, and engineering teams to advocate for customer needs.
- Lead and support API Management and AI Goverance evaluations, including scoping API/AI use cases, LLM traffic management, and governance requirements.
- Deliver demonstrations of Kong’s API & AI governance and agentic connectivity capabilities, including Model Context Protocol (MCP) governance, semantic caching, prompt guardrails, and shadow AI detection.
- Drive thought leadership by authoring technical blogs, hosting webinars, speaking at industry events and conferences such as AWS re:Invent, Google Next, API & AI summit, and regional events Influence product direction by synthesizing customer feedback and market signals into actionable input for the product team.
- And any additional tasks required by manager.
Required Skills and Qualifications
- Own the technical strategy for complex, multi-stakeholder enterprise deals from qualification through close.
- Mentor and coach junior SEs on technical skills, discovery methods, and deal strategy.
- And any additional tasks required by manager.
- What You’ll Bring: 7+ years of software engineering and/or solutions engineering experience at a SaaS, open source, or enterprise software company.
- Experience mentoring or coaching other SEs or technical team members.
- Experience with Docker, Kubernetes, and cloud-native platforms.
- Experience with REST and GraphQL APIs, CI/CD pipelines, and API security patterns (OAuth2, OIDC, mTLS).
- Hands-on experience with AI-assisted development tooling - Claude Code, GitHub Copilot, OpenAI Codex, or equivalent is required.
USA Jobs Today role summary
Role Summary
Staff Solutions Engineer - Northeast at Kong Inc. is a remote United States position and is listed as Full Time.
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Application Checklist
- Review the stated qualifications, including: Own the technical strategy for complex, multi-stakeholder enterprise deals from qualification through close. What You’ll Bring: 7+ years of software engineering and/or solutions engineering experience at a SaaS, open source, or enterprise software company.
- Confirm that the official application page still lists the role as open.
- Verify the work location and any United States eligibility or work-authorization requirements.
- Tailor your resume to the responsibilities and qualifications stated by Kong Inc..
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Work Location and Schedule
This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.
About the Company
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