Supervisor, Customer Service

Job Overview

This position manages day-to-day service or back-office operations including supervising and coaching associates, monitoring metrics, and ensuring adherence to performance standards.

The incumbent implements best practices for achieving customer and associate retention. This role can be hybrid or remote based on proximity to an office location. What you do: Responsible for the day-to-day management of associates.

Job Description

Leads a high performing team through recruitment, development, engagement, and performance management. Provides guidance to resolve escalated issues or concerns. Ensures adherence to regulations, policies, and procedures.

Recommends innovative programs or processes to achieve results. Monitors daily operational activities and provides direction in order to meet service goals. Measures associate productivity and performance metrics.

What you bring: Bachelor’s degree or equivalent experience is required. 3-5 years of related experience is required. 0-2 years of supervisory experience is required. General knowledge of securities industry is preferred. SIE preferred, but not required.

What we offer: A meaningful mission. Great benefits. A vibrant culture Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life.

It means helping all kinds of people, at every age and stage, get more out of life. At Ameritas, you’ll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper.

Benefits at Ameritas cover things you expect -- and things you don’t: Ameritas Benefits For your money: • 401(k) Retirement Plan with company match and quarterly contribution. • Tuition Reimbursement and Assistance. • Incentive Program Bonuses.

Key Responsibilities

• This position manages day-to-day service or back-office operations including supervising and coaching associates, monitoring metrics, and ensuring adherence to performance standards.
• What you do: Responsible for the day-to-day management of associates.
• Leads a high performing team through recruitment, development, engagement, and performance management.
• Leadership development programs.
• Backup child, elder and pet care support.

Required Skills and Qualifications

• What you bring: Bachelor’s degree or equivalent experience is required.
• 3-5 years of related experience is required.
• 0-2 years of supervisory experience is required.
• General knowledge of securities industry is preferred.
• SIE preferred, but not required.
• We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.

Benefits and Perks

• Great benefits.
• A vibrant culture Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life.
• Benefits at Ameritas cover things you expect -- and things you don’t: Ameritas Benefits For your money: • 401(k) Retirement Plan with company match and quarterly contribution.
• Incentive Program Bonuses.
• Paid time off (PTO).
• For your health and well-being: • Health Benefits: Medical, Dental, Vision.

Work Location and Schedule

This role is listed as Remote USA with location information shown as Remote USA. The employment type is Full Time.

About the Company

Ameritas is the organization connected with this listing. USA Jobs Today displays this opportunity for job discovery only, so applicants should verify company details, application instructions, and eligibility on the official employer website.